Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

There is a flat $10 return shipping fee that is to be paid by the customer. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you must first contact us at info@stovesplashguard.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@stovesplashguard.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

• Used and/or without original packaging - We will not accept returns or exchanges on used items or items without original packaging under any circumstances.
• Holiday Gift Item Returns - We will accept returns on holiday gift items until January 15, or within 45 days (whichever is longer).
• Final Sale items – Items marked as "Final Sale" are often below cost, that we will not accept the merchandise for return.
• Warehouse Sale, Pop-up sales & Trade Show Sales - Items purchased at any of our warehouse or pop-up & trade show sales are final sale. No refunds or exchanges will be given. We will, however, replace any items that are defective where possible.
• Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@stovesplashguard.com.

The Stove Splashguard (SSG) Lifetime Warranty*

We manufacture premium quality products. Any product or part branded with the Stove Splashguard (SSG) name is warranted against defects in materials and workmanship. Scratches are not covered in this warranty as it is considered normal 'wear and tear'. SSG will, at SSG’s option, repair, or replace, any product or part bearing the SSG name, without charge, if the defective or malfunctioning tool or part is returned to SSG. Please be sure to include your name and address with the item or part and describe the nature of the problem.

To return a product, please email us at info@stovesplashguard.com

Stove Splashguard (SSG) shall have no obligation pursuant to the SSG Warranty with respect to any product or parts which in SSG’s sole judgement have been altered damaged, misused, abused, badly worn, lost or improperly maintained. This Warranty is null and void if the customer, or any other person has made any attempt to service or modify the tool prior to its return to SSG under this Warranty.

The limited warranty provision with respect to each such product shall be the limited warranty designated in this warranty code agreement and may be amended by SSG from time to time in its sole discretion.

The Stove Splashguard (SSG) reserves the right to make periodic changes in construction or tool design at any time. SSG specifically reserves the right to make these changes without incurring any obligation or incorporating such changes or updates in tools or parts previously distributed.

The SSG Warranty is in lieu of all other warranties, expressed or implied, including any warranty of merchantability or fitness for a particular purpose, and sets forth the sole and exclusive remedy in contract, tort, strict liability, or otherwise. Under no circumstances shall SSG be liable for any special, incidental, or consequential damages.

No Stove Splashguard (SSG) employee, distributor or other person, other than an authorized officer of SSG, may extend the SSG Warranty. Any such alteration must be in writing and signed by such officer.

 

Misused and Abused Product

The Stove Splashguard (SSG) is known for the premium grade raw materials used and the durability of products.  When properly used and carefully maintained, SSG can provide you its full lifetime of reliable service. However, this is not to say that our tools are indestructible. When subjected to intentional physical misuse and abuse, even SSG can break or fail prematurely.

The Stove Splashguard and our Distributors recognize that the warranty coverage which we offer on our tools and equipment has a significant influence on your decision to purchase and use SSG products. We also recognize that the intentional misuse and abuse of products continues to be a common concern to us all. As a result of both considerations, SSG has structured our warranty policies and product guarantees accordingly. While eminently fair by industry standards, Stove Splashguard’s Warranty reserves the right to exclude products which have been obviously and intentionally misused and abused.