Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

There is a flat $10 return shipping fee that is to be paid by the customer. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you must first contact us at info@stovesplashguard.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@stovesplashguard.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

  • Used and/or without original packaging - We will not accept returns or exchanges on used items or items without original packaging under any circumstances.
  • Holiday Gift Item Returns - We will accept returns on holiday gift items until January 15, or within 45 days (whichever is longer).
  • Final Sale items – Items marked as "Final Sale" are often below cost, that we will not accept the merchandise for return.
  • Warehouse Sale, Pop-up sales & Trade Show Sales - Items purchased at any of our warehouse or pop-up & trade show sales are final sale. No refunds or exchanges will be given. We will, however, replace any items that are defective where possible.
  • Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@stovesplashguard.com.